Return Policy

Return & Refund Policy

We want you to love your purchase from FitZoneUS.com. If you're not satisfied, we’re here to help.

Returns

  • You may return most new, unused items within 30 days of delivery for a refund or exchange.

  • Items must be in their original condition—unworn, unwashed, and with tags/packaging intact.

  • To start a return, please contact us at support@fitzoneus.com with your order number and reason for return.

  • Please do not return any items without prior authorization.

Non-Returnable Items

The following items are final sale and not eligible for return:

  • Gift cards

  • Clearance or sale items

  • Personal care items (e.g., water bottles, towels, yoga mats) if opened

Refunds

  • Once we receive and inspect your return, we’ll notify you via email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

Exchanges

If you'd like to exchange an item for a different size or color, please reach out to us. Exchanges are subject to item availability.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.

  • We recommend using a trackable shipping service.

Cookie Policy

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What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us remember your preferences and activity to provide a better, more personalized experience.

How We Use Cookies

  • Essential cookies: Needed for site functionality (e.g., shopping cart, secure login).

  • Performance cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).

  • Marketing cookies: Used to deliver relevant ads and promotions based on your activity.

Your Choices

You can manage or disable cookies in your browser settings. Please note that disabling some cookies may affect site functionality.